Service Support /Appointment Coordinator

Grappone Honda 

Bow, NH

Service

Full-Time

Posted: 10/13/2026

Pay: $19 - $23 an hour

The Position:

We’re looking for an outgoing, dependable Honda Service Appointment Coordinator to join our team! This role combines appointment scheduling, guest outreach, and business development to grow our business. You’ll build relationships with guests, identify service opportunities, and make it easy for them to schedule the care for their vehicle needs.

Responsibilities:

• Schedule and confirm appointments
• Proactively contact guests about upcoming maintenance, outstanding recalls, and recommended services
• Reconnect with guests who have not visited recently and encourage them to return for service
• Follow up on service inquiries, missed appointments, and previously declined work
• Introduce guests to Grappone Honda service and explain its convenience and available services
• Build relationships and identify service opportunities
• Turn guest inquiries and outreach conversations into scheduled appointments
• Track outreach, follow-up activity, and appointments to support team goals
• Coordinate with the service team to match appointments with shop availability
• Provide clear, helpful communication and make guest satisfaction a top priority
• Greet and write guests up coming in for service
• Other Duties as assigned

Qualifications:

• Strong communication skills and confidence initiating conversations
• A guest-focused approach to building relationships and growing business
• A responsible, dependable, team-oriented attitude
• Strong organization and consistent follow-through
• The ability to work in a fast-paced environment with minimal supervision
• A professional appearance and pride in your work
• Customer service, appointment scheduling, or business development experience is a plus

Hours are: Monday - Friday 7:30am - 4:30pm, with a two-week rotation, working every other Saturday.

We are an equal opportunity employer and drug-free work environment. A pre-employment drug screening, physical, and criminal background check are required of this position.

Our Culture:

We’re a small company looking to change the way the world looks at the automotive industry. Our company offers the benefits and security of working a corporate job, with the atmosphere of a family-owned business that invests in their team members. We encourage collaboration and innovation to improve the customer experience.

We are just off the junction of 89/93 and only minutes away from downtown Concord, hiking, biking, and walking trails.

How To Apply:

Apply by clicking the link below. No phone calls, please.

Benefits

Matching
401(k)

Health, Dental, &
Vision Insurance

Team Member Pricing

On Vehicles, Parts & Service

The Mission of Grappone Automotive is dedication to building lifelong relationships with our team members, guests, and community by serving with integrity, kindness, and respect.