Appointment Coordinator

Grappone Ford 

Bow, NH

Service

Full-Time

Posted: 10/12/2026

Pay: $19 - $23 an hour

The Position:

We’re looking for an outgoing, dependable Ford Service Appointment Coordinator to join our team! This role combines appointment scheduling, guest outreach, and business development to grow our in-shop and mobile service business. You’ll build relationships with guests, identify service opportunities, and make it easy for them to schedule the care their vehicles need.

Responsibilities:

• Schedule and confirm in-shop and mobile service appointments
• Proactively contact guests about upcoming maintenance, outstanding recalls, and recommended services
• Reconnect with guests who have not visited recently and encourage them to return for service
• Follow up on service inquiries, missed appointments, and previously declined work
• Introduce guests to mobile service and explain its convenience and available services
• Build relationships with local businesses and fleet customers to identify service opportunities
• Turn guest inquiries and outreach conversations into scheduled appointments
• Track outreach, follow-up activity, and appointments to support team goals
• Coordinate with the service team to match appointments with shop and mobile service availability
• Provide clear, helpful communication and make guest satisfaction a top priority

Qualifications:

• Strong communication skills and confidence initiating conversations
• A guest-focused approach to building relationships and growing business
• A responsible, dependable, team-oriented attitude
• Strong organization and consistent follow-through
• The ability to work in a fast-paced environment with minimal supervision
• A professional appearance and pride in your work
• Customer service, appointment scheduling, or business development experience is a plus

Hours are Monday through Friday, 7:30am - 4:30pm. We are an equal opportunity employer and drug-free work environment. A pre-employment drug screening, physical, and criminal background check are required of this position.

Our Culture:

We’re a small company looking to change the way the world looks at the automotive industry. Our company offers the benefits and security of working a corporate job, with the atmosphere of a family-owned business that invests in their team members. We encourage collaboration and innovation to improve the customer experience.

We are just off the junction of 89/93 and only minutes away from downtown Concord, hiking, biking, and walking trails.

How To Apply:

Apply by clicking the link below. No phone calls, please.

Benefits

Matching
401(k)

Health, Dental, &
Vision Insurance

Team Member Pricing

On Vehicles, Parts & Service

The Mission of Grappone Automotive is dedication to building lifelong relationships with our team members, guests, and community by serving with integrity, kindness, and respect.