We are a fourth generation family owned business that has been in business since 1924. We have a very unique culture that is rare to find where we take care of each other, respect one another, and treat each other like family. We have over 300 team members across our complex and we all work and celebrate together as one team.
A-Level Technician – Pay Range: $70,000 – $100,000/year
Using the flat rate technician system.
Clocked time guarantee for worked hours.
B-Level Technician – Pay Range: $45,000 – $70,000/year
Using the flat rate technician system.
Clocked time guarantee for worked hours.
C-Level Technician – Pay Range: $36,000 – $42,000/year
D-Level Technician – Pay Range: $32,000 – $36,000/year
Health Insurance | Offered
Dental Insurance | Offered
Q: Is the shop heated? Air Conditioned?
A: Our shop is heated and A/C is being installed this spring. Easy access drive through overhead doors at each end of the shop .
Q: What is the size of the team I’d be working with?
A: Our service team – 4 to 5 service advisers, service drive attendant, 2 appointment coordinators, a service dispatcher, 13 -15 full time technicians, 2-4 partime students.
Frontend Team leader, Shop Foreman, and Manager.
Q: What are the shop hours and what are the shift timeframes?
A: Shop hours are Monday-Friday 7:30AM-5:30PM and Saturday 8:00AM-1:00PM. Our work schedule rotates every two weeks, Monday-Friday and Monday-Saturday with a day off during the week. Occasional late night coverage is needed until 6:30PM, approximately once a month.
Q: What tools does the shop provide that are available for all technicians to use?
A: 1 Laptop per technician, Honda special tools are available (In an organized tool area). Honda interface tool for every two technicians. Multiple battery testers and chargers. Hunter Alignment check system in the service drive. New Hunter alignment rack and Hawkeye elite aligner equipped with automatic unlocking plates and undercarriage lights. Two tire changers, balancers, and ProCut on car brake lathes. Two A/C machines R134 and 1234YF . Parts sandblaster, and washer units. A set of basic state inspection tools are available, along with many other tools . Two NH State Inspection terminals.
Q: What type of break room facility is provided?
A: The upstairs brake room is clean and bright. There is a TV, Microwave, toaster oven and a clean refridgerator. Also upstairs are two locker rooms (men and women) and a seperate shower room. Grappone has 2 work out rooms for use located in the Honda building and the Toyota/corporate building. There is also a single bathroom located right in the shop.
Q: How many bays does your shop have?
A: The shop has 15 bays with 2 post lifts and an alignment rack scissor lift in the in a seperate bay. Our lifts our inspected annually, and quickly repaired when needed.
Q: How many repair orders do you average per month?
A: Average repair orders written per month is over 1500, with over 2700 labor hours generated.
Q: What is your parts ordering process?
A: Our DMS platform is CDK Service, with electronic MPI and the ability to communicate to parts and advisors without leaving the service bay. Recommendations are sent to parts for pricing, and to the advisors for guest approvals.
Q: What is your policy on side work?
A: Technicians may work on the vehicles of immediate family members living in the same household and their own personal vehicles. A vehicle registration may be required at the time the repair order is written to show ownership. Immediate family members include: Spouse, Mother, Father, Son, Daughter, Brother, Sister, Grandparents, Grandchildren, Stepparents, Stepbrothers, Stepsisters, Stepchildren and corresponding in-laws.
Management prior approval is required, and other rules may apply.
Q: Are there any other unique features of the work environment worth noting?
A: Our team takes pride in taking care of our guests and each other. More than half of our team has been employed by Grappone longer than 10 years. Eight of our technicians are master certified including the shop foreman. Total combined service experience is over 165 years. Parts and Service managment have each been with the company over 25 years.
Q: Do you offer any skills training or continuing education opportunities?
A: OEMs offer technicians computer based training to start, over 200 training modules. Once 3 years is achieved and the required training modules are passed. Attending offsight training is required to work towards Master Certification. Grappone will send a technician to the OEM training facility for at least a week where transportation, meals and hotel room will be provided at no cost. This training is individual based and can be done at your own pace.
Q: Can you describe the opportunities for career growth at your business?
A: Our Certified Master Technicians started out as entry level technicians and with training and experience have achieved master certification. The training involves completing online courses and offsite training at the OEM training facilites. Travel expenses and training are paid. Grappone also has opportunities within the company in other departments if someone is looking to change careers.
Q: Can you describe your performance review process?
A: After 30 days Human Resources will contact you for your feedback to make sure everything is going well. At 90 days your manager will conduct a short review to check your progress, and set some goals. We conduct annual reviews for the first 3 years, and they can be requested by yourself or your manager going forward.
Q: What type of safety training is required?
A: During orientation safety videos are required to be completed. We are also a member of NHADA which concucts shop safety inspections. NHADA has an OSHA saftey training that must be completed each year.
Q: Can you describe how techs work with and mentor younger techs?
A: Our Master Technicians on a voluntary basis work with our high school and trade school interns. Our shop works well as a team, helping each other and collaberating to ensure our guests vehicles are maintained and repaired correctly. Entry level technicians mentor with a Master technician and also have opportunities to work on special diagnoistic projects with the shop foreman.
Q: How does your shop get involved with the local community?
A: We are involved with CRTC providing interships. Support NHADA programs and scholarships. Grappone has long been committed to supporting its community and the people who positively impact it. Our Grappone in the Community program supports our team members in their volunteer efforts while allowing them to experience the true joy of charitable giving. We donate at least 5% of our company’s net profit each year to charitable endeavors and are a long time supporter of hundreds of organizations from the Boys’ and Girls’ Club to NH PBS to Lakes Region Conservation Trust. and the historic Canterbury Shaker Village. Taking care of our community is not simply something we talk about – it is the final piece of our mission statement, and we wouldn’t be complete without it.
Q: Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
A: We work with the Concord Regional Technical Center (CRTC) attending meetings, and providing internships for students. Nashua Community College has the Honda Pact Program, we attend meetings, and provide paid interships. This year (2022) two graduates from NCC will be joining our team after successful internships.
Q: Where do you see the shop in five years?
A: I see a successful shop, still working on gas engines, but also working on electric and autonomous vehicles. Our shop has 2 exterior and 1 interior vehicle charging stations.
Q: Is there anything else you’d like to mention about career development and community?
A: Grappone supports and partners with local high schools and trade schools. We provide paid internships, interview process and job screenings apply. Grappone holds job fairs and attends other job fairs to answer questions that someone may have and meet individuals in the community who might be interested in the company and the automotive field.
Q: Do you have an application form and how long does it typically take to complete?
A: We have an online application for that takes only about 10 minutes to complete.
Q: Do you phone screen applicants before doing in-person interviews?
Q: What do your in-person interviews entail?
A: The first in-person interview is with two direct managers who go over the day to day aspects of the job and to see if your skills align with what we are looking for. The second in-person interview is with two directors who dig a little deeper to ensure all information is accurate and the candidate is a good culture fit.
Q: Do you perform background checks, drug screening, or personality tests before hiring an applicant?
A: A pre-employment drug screening, physical, and criminal background check are required of this position. In addition, this position requires a valid driver’s license and must be insurable through our insurance company.
Q: Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
A: We verbally ask about skills during the interview.
Q: After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
A: Within 48-72 hours after the first interview, the candidate will hear from us about a second round. Otherwise, rejection letters are sent to the candidates mailing address.
Q: Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
A: Approximately two weeks.