Technician Recruitment

Grappone Automotive Group

New Hampshire 3A, Bow, NH, USA

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About Us

We are a fourth generation family owned business that has been in business since 1924. We have a very unique culture that is rare to find where we take care of each other, respect one another, and treat each other like family. We have over 300 team members across our complex and we all work and celebrate together as one team.


A-Level Technician – Pay Range: $70,000 – $100,000/year

Using the flat rate technician system.

Clocked time guarantee for worked hours.

B-Level Technician – Pay Range: $45,000 – $70,000/year

Using the flat rate technician system.

Clocked time guarantee for worked hours.

C-Level Technician – Pay Range: $36,000 – $42,000/year

Hourly Pay.

D-Level Technician – Pay Range: $32,000 – $36,000/year

Health Insurance | Offered

  • Grappone offers full-time team members medical insurance through Cigna and your premiums are deducted on a pre-tax basis. Eligible on the 31st day from date of hire.
  • Single Medical: $41.62 weekly payroll deduction
    2 person and family plans are also available.
  • Annual Deductible for Individual Plan: $1,300
  • Annual Out-of-Pocket Max for Individual Plan: $6,000
  • Low cost generic medication at a $5 copay for up to 30-day supply and a $10 copay for up to 90-day supply.
  • All medical deductions, copayments, and coinsurance apply toward the out-of-pocket maximum.

Dental Insurance | Offered

  • Grappone offers full-time team members a dental plan through Northeast Delta Dental and your premiums are deducted on a pre-tax basis. This plan utilizes the national PPO Plus Premier network. Eligible on the 31st day from date of hire.
  • Single Dental: $10.75 weekly payroll deduction 2 person and family plans are also available.
  • Plan will pay up to $1,500 per member, per calendar year.
  • Covered at 100%- Preventative and Diagnostic Services
  • Covered at 80%- Basic Services (fillings, root canal, etc.)
  • Covered at 60%- Major Services (dentures, bridges, crowns, etc.)
  • Orthodontic Lifetime Max of $1,500

Vision Insurance | Offered
  • Grappone offers full-time team members a vision plan through Cigna and your premiums are deducted on a pre-tax basis. Eligible on the 1st of month following 30 days from date of hire.
  • Single Vision: $1.81 weekly payroll deduction 2 person and family plans are also available.
  • $10 exam copay
  • Lenses are covered in full after $25 copay
  • Contact Lenses- $150 allowance
  • Frames- $150 allowance

Retirement Plan | Offered
  • The 401(k) Plan provides team members with the opportunity to invest for retirement by making payroll deductions on a pre-tax or post-tax (Roth) basis. Team members may contribute a maximum of 75% of their salary and will be automatically enrolled in the plan at a pre-tax contribution rate of 4%, unless a different contribution amount is chosen, or you opt out.
  • If you contribute 4%, your match will be 3%. 3% is the cap on the match
  • Team members are eligible to enroll in the quarter following 500 hours of service.

Sick Leave | Offered
  • Personal time benefits are available to all full-time team members working 30+ hours per week. The amount of personal time available is based on your date of hire and hours scheduled to work per week.
  • Team members scheduled for 40 hours or more per week will receive the following: if hired between January 1st and June 30th you will immediately receive 16 hours of personal time. Team members hired between July 1st and September 30th will receive 8 hours of personal time. Team members hired between October 1st and December 31st will receive 16 hours on January 1st.
  • 16 hours of personal time is awarded every January 1st.

Vacation | Offered
  • Earned and personal time benefits are available to all full-time team members working 30+ hours per week. The amount of earned and personal time available is based on your years of service, date of hire, and hours scheduled to work per week.
  • Team members scheduled for 40 hours or more per week will receive the following hours of Earned and Personal time combined:

    On your hire you will receive a prorated amount of paid time off for the remainder of the year. You will receive 9.33 hours for each month you are going to be employed for the remainder of the year. 112 hours of paid time off for the first full year, divided by 12 months, then multiplied by the number of months you will be employed for the remainder of the year.

  • Example: Hired May 22, 2022 May thru December is 8 months 8 months X 9.33 hours per month = 74.64 (You will receive 75 hours you can use within your first year) Any time remaining in your Personal time can be carried over from year to year.
  • On January 1, 2023 you will receive another 112 hours to use.
    • Year three(3) – 128 hours
    • Year five(5) – 136 hours
    • Year seven(7) – 144 hours
    • Year nine(9) – 152 hours
    • And it continues to go up from there.

Paid Holidays | Offered
  • Full-time team members are eligible for 8 paid holidays. Grappone recognizes the following paid holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Christmas Eve Day, and Christmas Day.

ST / LT Disability | Offered
  • Grappone provides full-time team members with Short-Term Disability insurance which provides income continuation in the event of temporary disablement. Your premium will be paid through weekly payroll deduction based on income. Weekly premiums are $6.70 for team members who earn $34,667 and above annually. Weekly premiums are deducted on a post-tax basis. The benefit is 60% of average weekly earnings to a maximum of $600 per week for up to 26 weeks.
  • Grappone provides full-time team members with Long-Term Disability insurance which provides income continuation in the event of total disablement. Your premiums will be paid through weekly payroll deduction on an after-tax basis. Benefit amount is increments of $100 to max of 60% of monthly salary with a maximum of $6,000. There is a 180 day elimination period and the benefit duration is to the age of 65.

Life Insurance | Offered
  • Grappone provides Basic Term Life insurance for full-time team members through Unum. In addition, we provide Accidental Death and Dismemberment, which pays the beneficiary an additional benefit equal to the Term life coverage if the death is the result of an accident. Basic Term Life/AD&D is 100% paid for by Grappone.
  • Benefit Amount $15,000

Uniforms | Offered
  • Grappone provides rental and laundry uniform services. Each full-time technician receives 11 shirts (long sleeve or short sleeve), 11 pair of technician pants, and 2 industrial jackets.

Other | Offered
  • Full time technicians provided with a company laptop to use at work.
  • Flat rate technicians, clocked time guarantee for worked hours.
  • Company Sales, parts and service discounts.
  • Company negotiated local business discounts

Q: Is the shop heated? Air Conditioned?

A: Our shop is heated and A/C is being installed this spring. Easy access drive through overhead doors at each end of the shop .

Q: What is the size of the team I’d be working with?

A: Our service team – 4 to 5 service advisers, service drive attendant, 2 appointment coordinators, a service dispatcher, 13 -15 full time technicians, 2-4 partime students.
Frontend Team leader, Shop Foreman, and Manager.

Q: What are the shop hours and what are the shift timeframes?

A: Shop hours are Monday-Friday 7:30AM-5:30PM and Saturday 8:00AM-1:00PM. Our work schedule rotates every two weeks, Monday-Friday and Monday-Saturday with a day off during the week. Occasional late night coverage is needed until 6:30PM, approximately once a month.

Q: What tools does the shop provide that are available for all technicians to use?

A: 1 Laptop per technician, Honda special tools are available (In an organized tool area). Honda interface tool for every two technicians. Multiple battery testers and chargers. Hunter Alignment check system in the service drive. New Hunter alignment rack and Hawkeye elite aligner equipped with automatic unlocking plates and undercarriage lights. Two tire changers, balancers, and ProCut on car brake lathes. Two A/C machines R134 and 1234YF . Parts sandblaster, and washer units. A set of basic state inspection tools are available, along with many other tools . Two NH State Inspection terminals.

Q: What type of break room facility is provided?

A: The upstairs brake room is clean and bright. There is a TV, Microwave, toaster oven and a clean refridgerator. Also upstairs are two locker rooms (men and women) and a seperate shower room. Grappone has 2 work out rooms for use located in the Honda building and the Toyota/corporate building. There is also a single bathroom located right in the shop.

Q: How many bays does your shop have?

A: The shop has 15 bays with 2 post lifts and an alignment rack scissor lift in the in a seperate bay. Our lifts our inspected annually, and quickly repaired when needed.

Q: How many repair orders do you average per month?

A: Average repair orders written per month is over 1500, with over 2700 labor hours generated.

Q: What is your parts ordering process?

A: Our DMS platform is CDK Service, with electronic MPI and the ability to communicate to parts and advisors without leaving the service bay. Recommendations are sent to parts for pricing, and to the advisors for guest approvals.

Q: What is your policy on side work?

A: Technicians may work on the vehicles of immediate family members living in the same household and their own personal vehicles. A vehicle registration may be required at the time the repair order is written to show ownership. Immediate family members include: Spouse, Mother, Father, Son, Daughter, Brother, Sister, Grandparents, Grandchildren, Stepparents, Stepbrothers, Stepsisters, Stepchildren and corresponding in-laws.
Management prior approval is required, and other rules may apply.

Q: Are there any other unique features of the work environment worth noting?

A: Our team takes pride in taking care of our guests and each other. More than half of our team has been employed by Grappone longer than 10 years. Eight of our technicians are master certified including the shop foreman. Total combined service experience is over 165 years. Parts and Service managment have each been with the company over 25 years.

Q: Do you offer any skills training or continuing education opportunities?

A: OEMs offer technicians computer based training to start, over 200 training modules. Once 3 years is achieved and the required training modules are passed. Attending offsight training is required to work towards Master Certification. Grappone will send a technician to the OEM training facility for at least a week where transportation, meals and hotel room will be provided at no cost. This training is individual based and can be done at your own pace.

Q: Can you describe the opportunities for career growth at your business?

A: Our Certified Master Technicians started out as entry level technicians and with training and experience have achieved master certification. The training involves completing online courses and offsite training at the OEM training facilites. Travel expenses and training are paid. Grappone also has opportunities within the company in other departments if someone is looking to change careers.

Q: Can you describe your performance review process?

A: After 30 days Human Resources will contact you for your feedback to make sure everything is going well. At 90 days your manager will conduct a short review to check your progress, and set some goals. We conduct annual reviews for the first 3 years, and they can be requested by yourself or your manager going forward.

Q: What type of safety training is required?

A: During orientation safety videos are required to be completed. We are also a member of NHADA which concucts shop safety inspections. NHADA has an OSHA saftey training that must be completed each year.

Q: Can you describe how techs work with and mentor younger techs?

A: Our Master Technicians on a voluntary basis work with our high school and trade school interns. Our shop works well as a team, helping each other and collaberating to ensure our guests vehicles are maintained and repaired correctly. Entry level technicians mentor with a Master technician and also have opportunities to work on special diagnoistic projects with the shop foreman.

Q: How does your shop get involved with the local community?

A: We are involved with CRTC providing interships. Support NHADA programs and scholarships. Grappone has long been committed to supporting its community and the people who positively impact it. Our Grappone in the Community program supports our team members in their volunteer efforts while allowing them to experience the true joy of charitable giving. We donate at least 5% of our company’s net profit each year to charitable endeavors and are a long time supporter of hundreds of organizations from the Boys’ and Girls’ Club to NH PBS to Lakes Region Conservation Trust. and the historic Canterbury Shaker Village. Taking care of our community is not simply something we talk about – it is the final piece of our mission statement, and we wouldn’t be complete without it.

Q: Do you do anything with local high schools or tech schools to encourage more students to enter the profession?

A: We work with the Concord Regional Technical Center (CRTC) attending meetings, and providing internships for students. Nashua Community College has the Honda Pact Program, we attend meetings, and provide paid interships. This year (2022) two graduates from NCC will be joining our team after successful internships.

Q: Where do you see the shop in five years?

A: I see a successful shop, still working on gas engines, but also working on electric and autonomous vehicles. Our shop has 2 exterior and 1 interior vehicle charging stations.

Q: Is there anything else you’d like to mention about career development and community?

A: Grappone supports and partners with local high schools and trade schools. We provide paid internships, interview process and job screenings apply. Grappone holds job fairs and attends other job fairs to answer questions that someone may have and meet individuals in the community who might be interested in the company and the automotive field.

Q: Do you have an application form and how long does it typically take to complete?

A: We have an online application for that takes only about 10 minutes to complete.

Q: Do you phone screen applicants before doing in-person interviews?

A: No

Q: What do your in-person interviews entail?

A: The first in-person interview is with two direct managers who go over the day to day aspects of the job and to see if your skills align with what we are looking for. The second in-person interview is with two directors who dig a little deeper to ensure all information is accurate and the candidate is a good culture fit.

Q: Do you perform background checks, drug screening, or personality tests before hiring an applicant?

A: A pre-employment drug screening, physical, and criminal background check are required of this position. In addition, this position requires a valid driver’s license and must be insurable through our insurance company.

Q: Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?

A: We verbally ask about skills during the interview.

Q: After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?

A: Within 48-72 hours after the first interview, the candidate will hear from us about a second round. Otherwise, rejection letters are sent to the candidates mailing address.

Q: Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?

A: Approximately two weeks.

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Grappone Automotive Group 43.1551265, -71.502481.