My boyfriend and I worked with Charlie twice in the last 6 months. Although we didn't end up buying a car from Grappone (I decided to postpone for a few years, boyfriend bought a used vehicle that he had to travel far to get what he wanted) we had a great experience. Charlie is always smiling, very patient, knowledgeable and helpful. He asked when he could follow up and did as we agreed. No hassle, no pressure. Everyone we encountered was friendly and helpful.
So back in 2005 I bought a car from Grappone, had a terrible experience with them and their service department. Swore to never buy again. Fast forward to 2015, they had the car I needed for my family. I gave them another shot. Sherrill sold me the car, she was great. She follows up with me from time to time as well. Recently something went wrong with it. My husband called them because the garage we took the van to stated the dealership needed to look at it for a warranty issue. I couldn't reach Sherrill and was given to Kaitlyn in Payroll. Left her a message and she got back to us really quick. She did some digging and found there was more than the original warranty we were told about, there was a recall on the part we were having the issue with. She made sure the service department knew about it for us too. I have to say, I am always weary of dealerships but Grappone has really turned themselves around from my last experience. When we got it home, it was smoking, so my husband called. There was an issue, so they had us bring it back and gave us a loaner. Wayne was great as well.Overall, very happy with them. I would recommend using them. We are very thankful for their help.
Solid dealer. Straightforward in sales and service.
Every morning on the way to work I hear the Amanda talking on the radio commercials for Grappone. She talks of family values, fair dealings and how its all transparent. We came to Grappone from what I heard on those commercials,(nice job Amanda) and from a friend of mine DA and her husband also had great things to say about their purchase at Grappone as well. We bought a vehicle because of the sale person Emma and how kind and professional she was with us and also how highly she spoke of how she is treated as an employee of Grappone, I VALUE THAT IN A COMPANY. I test drove a vehicle I liked and received a fair offer for my trade in all in the same day! So i bought the vehicle.It's important to note that I had found a better deal for the same vehicle at McFarland Ford in Exeter, (Except it was a red) but the way they did business was not what in keeping with how I would like to be treated. So I paid about $2000. more for the car I purchased at Grappone, but so far I appreciate how I was treated and how your company says it takes care of their customers. I am banking on that or I would have gotten the vehicle (red or not) at McFarland. Don't let me down! 🙂 (I talk to a lot of people everyday that will buy car's). Thank you for asking why I came and Kudos to Emma what a great representative of your company!
No pressure sales. Price is set and no haggling needed. Employees don't work on just commissions. All cars are serviced at Grappone. Probably the best car buying/leasing experience I have ever had. Very well run business!!
I worked with Rob Cummings and the entire experience was AMAZING! He was so helpful in the buying process and it was wonderful to hear from him after purchasing my truck 6 months ago. I love the no-pressure environment and I left very happy instead of feeling as though I had been raked over the coals. THANK YOU ROB!! He deserves a raise... 🙂
Robert Cummings was one of the best sales representatives we have ever met, regardless of industry. He was extremely knowledgeable, personable, and great with our two small children. Anyone looking for a car in the area should definitely go see Rob. 🙂
I have been watching the on line adds for almost a year to find a used low mileage Jetta hybrid to replace my daughter’s 2010 TDI that VW is buying back. On Saturday, March 11, I was looking at different web sites and found that Grappone had just listed a 2014 Jetta hybrid on their web page, but it was listed as on hold. I started an online chat to ask what the on-hold status meant. The person on the other end was fantastic and checked with the store to ensure that the car was available. I was able to talk to Jen to set up an appointment to see the car in less than one hour from my phone call. My daughter and I jumped in the car and arrived at the Grappone Ford dealership 15 minutes early. We were met at the door by the head sales person (I believe that he said that his name was Dave) and he let us know that the car was ready for a test drive and that he had a sales person set up to meet with us, but that he was currently with another customer. He had Charlie Mann step away for a moment to meet with us and then copied both of our licenses so that we could test drive the car while we waited.Imagine my surprise when we walked out to the car, were asked if we had any questions, given a briefing on test routes that are often used, and then were free to drive away from the dealership unescorted. My daughter was able to get a really good feeling for the car and we were not rushed or pressured on the test drive. When we arrived back at the dealership, Charlie was ready to answer any questions that we might have. We already knew that we wanted the car, so we started the buying process. The no hassle pricing structure was familiar to me since I had purchased a Saturn in 1992 from Grappone and I am personally a fan of this non-negotiation process. At this point, Charlie introduced us to the team leader, Lindsay Gordon. She was also very kind and helpful talking directly to my 21-year-old daughter when she learned that the car was for her.As we worked through the paper work, I was surprised to learn that we would be able to drive the car home that day. We were not planning on financing the car since the VW buy back covered the majority of the new hybrid. I expected to have to go to the bank on Monday to get a certified check, but Charlie told me that a personal check was fine and that I could even put a large amount on my credit card if I wanted to get some “frequent flier” miles. Charlie did walk us through their extended warranty options since the used car had a low number of miles on it, but this was not a “push” on his part. He understood when I told him that although I was interested in an extended warranty, I was not able to commit to their service without doing my research. When we finished, he checked with the service department and found that they needed another 45 minutes to finish their preparation and my daughter and I went out to lunch. When we returned at 03:00, Charlie walked us out to my daughter’s “new” Jetta hybrid, told us that she had a full tank of gas, and explained that although he would be away on vacation next week, that anyone could help me with the quoted price he had given us if we wanted to take the extended warranty option. All in all, it was a great day. Charlie was fantastic and made certain to ensure that my daughter was not ignored in the process, Lindsay checked on us several times, we were treated like our business was very important to the Grappone team. I would not hesitate to recommend this dealership to anyone looking for a pleasant car buying experience.Very Respectfully,Jim Miller