Guest Experience Coordinator (BDC)

Grappone Automotive Group 

Bow, NH

Sales

Full-Time

Posted: 01/03/25

Grappone Automotive Group is a family-owned company that has been serving the community for 100 years. We are committed to providing our customers with the best possible car buying and servicing experience. We are a multi-franchise dealership group that offers new and used cars, financing, and servicing for various makes and models.

If you're ready to take your career to the next level, apply today and join our team

Job Description:

As a Guest Experience Coordinator at Grappone Automotive Group, you'll be our customers' first point of contact. You'll be responsible for answering inbound calls, responding to emails, and ensuring that all inquiries are handled promptly and professionally. You'll also be responsible for scheduling appointments, following up with leads, and maintaining accurate records.

Hours:

7:30am - 4:00pm | Two shifts per week
10:30am - 7:00pm | Two shifts per week
Every other Saturday - 8:30am - 5:00pm

Responsibilities:

• Manage incoming leads via phone, email, and website inquiries
• Schedule appointments for our sales teams
• Follow up with customers to ensure customer satisfaction
• Communicate with sales and service teams to ensure customer needs are met
• Maintain a high level of customer service and professionalism at all times
• Meet and exceed performance metrics

Requirements:

The ideal candidate for this role is someone who is energetic, self-motivated, and has a passion for customer service. You should have excellent verbal and written communication skills and be able to work well in a team environment. Previous experience in a similar role is preferred but not required.

• High school diploma or equivalent required
• Experience in a BDC or call center environment preferred
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Ability to multi-task and prioritize effectively
• Proficiency in Microsoft Office and CRM software
• Ability to work flexible hours, including evenings and weekends
• Must pass background, reference, and drug tests

Benefits:

At Grappone Automotive Group, our employees are our most valuable asset. That's why we offer competitive compensation, comprehensive benefits, and a positive work environment.

• Competitive pay and bonus structure
• Optional remote-hybrid working schedule 
• Health, dental, and vision insurance
• 401k with company match
• Paid time off
• Employee discounts on products and services
• Sundays off, with the exception of 5 holiday weekend openings a year
• A family-owned company culture that is rare to find at any company

Grappone Automotive Group is an equal opportunity employer, and we welcome diversity in the workplace. We encourage all qualified candidates to apply for this exciting opportunity to join our team. If you have a passion for customer service and a desire to be part of a family-owned company with a unique culture, we want to hear from you!

How To Apply:

Apply by clicking the link below, or stop by in person at Grappone Headquarters Human Resources Department located in the Grappone Toyota Dealership at 594 Route 3A in Bow, NH. No phone calls please.

Benefits

Matching
401(k)

Health, Dental, &
Vision Insurance

Team Member Pricing

On Vehicles, Parts & Service

The Mission of Grappone Automotive is dedication to building lifelong relationships with our team members, guests, and community by serving with integrity, kindness, and respect.